Sheraton Baku Intourist

Photos on line are accurate for room descriptions. Room size, quietness, view along the coast, bed size and comfort. Cleanliness. Helpful, friendly staff. Plenty of storage in the triple wardrobes x 2. Large bathroom, big bath, rain shower. There are a few plug sockets which take various country's plugs, but, advisable to take a 2 pin Euro adaptor/convertor for convenience. There was a U.K. and U.S. type socket too. (Note, no USB port). We enjoyed the location, opposite the Baku Eye and Deniz shopping centre. A pleasant walk through the lovely parkland heading into town. Good base for F1 weekend. Takes about 5 minutes to reach the Baku Eye Wheel taking the underpass. (10 manats per adult for a ride). 10 minutes to reach the funicular, carpet museum. 40 minutes walk to reach Ashberon grandstand (the furthest from the hotel, but, you get to experience all the fan zones). Taxis can be arranged at the reception, if you need to get to the old town area. 10-26azn per trip depending on car standard, size. Bolt app is helpful. Nice bar and terrace area, with restaurant attached. Friday evening dinner, male host was super. Breakfast staff everyday & maitre d were great. Female hostess that served us Sunday evening, was super. Food was of good quality, reasonably priced. Breakfast was enjoyed, slightly different options daily, plenty of food choice, yogurts, muesli, cereals, porridge, salads, fruits, pastries, breads, cheese, cooked dishes, egg choices, juice, you will not be hungry. The chefs are great! Tables are cleared, cleaned in good time. Tables are spaced apart adequately, no big queues for breakfast buffet, despite being fairly busy. Housekeeping, respected the 'do not disturb' and 'make up my room' signs. Room was cleaned well. Lady at reception, very helpful on Monday, arranged our driver to the airport, your team are so nice. Concierge helped with luggage. Basic wifi available, good speed.

Great location, very good and rich breakfast, front desk and restaueant staff was sweet and attentive

Having traveled to 12 countries (not bragging, just setting the scene), I can confidently say that this hotel delivered the best hospitality I’ve ever experienced—and that’s saying something! First off, a big shoutout to Ms. Sabira for the seamless early check-in (she might have psychic powers because she knew exactly what I needed after my journey). Then there’s Mr. Yusuf, who handled all my random questions with patience that deserves a medal. And let’s not forget Ms. Kristina, whose energy and ever-smiling face made me feel like I was staying at a seven-star resort for VIPs. Seriously, the whole staff was so warm and welcoming that I felt pampered like a celebrity—minus the paparazzi. The rooms? Spotless. The food? Delicious and reasonably priced (a rare combo!). The vibes? Immaculate. This Sheraton might be easy on the wallet, but the experience was top-tier—one of the best in the Bonvoy group! Kudos to the incredible team at Sheraton Intourist—10/10, would happily return (or even move in if they let me!).

First of all, the staff was excellent. They were all friendly, polite, and truly helpful. Fidan Yusifova, Tahmina Macidova, and Anar Kerimov, in particular, were outstanding. They are all extremely kind and sincere people. The breakfast was fantastic, offering a wide variety of fresh and delicious products. Despite being a buffet, the restaurant staff personally served omelets, tea, and coffee right to your table. The location is simply perfect, right in the heart of the city. However, staying in a sea-view room is an absolute must at this hotel. From the balcony, you can enjoy a breathtaking view of the Caspian Sea with so many attractions. The Old City (İçərişəhər) is only about 30-minute walk away. Those who rent a car have access to both indoor and outdoor parking facilities. Additionally, there is a bus stop right in front of the fire station next to the hotel.

Dear Sheraton Baku Intourist Team, Warm greetings, I would like to express my sincere gratitude for the exceptional hospitality I experienced during my recent stay at your hotel. Everything was truly outstanding — from the comfort and cleanliness of the room to the professionalism and friendliness of the entire team. A special mention goes to Ms. Elmira from the reception team, whose warm welcome, attention to detail, and excellent service left a lasting impression. Her kindness and professionalism made me feel truly valued as a guest. Best regards, Maied Alawar